Marketplace FAQs

HostJane lets you connect to valued freelancers with verified work histories, in over 1700 skill types, providing a safe and easy workspace to join forces online.

Protected payments by Amazon Pay or PayPal—and a money-back guarantee—ensure business as usual is safeguarded.

HostJane assists Buyers and Sellers to organize tasks in orders and lessons with Trello-like boards integrated with your chat.

How do you work remote on HostJane?

From complex web development to online lessons by Zoom video-call, HostJane’s lists and cards at your fingertips make it fun and easy to collaborate with other people.

Save time and money

Our smart workspace cuts through problems and helps you get more work done faster.

Working with freelancers here is more than a basic chat with sent files.

More than a chat

HostJane is a Swiss Army knife equipped with a powerful system of boards, lists and cards, unique to every order, seamlessly integrated with instant messaging, delivery and email notifications to users.

Help keeping your project organized

With HostJane’s boards, your project’s goals, tasks, plans and files can be faster organized and more relevantly connected together in one shared workspace.

Reach your work goals faster with a bird’s eye view of each milestone and audit trail.

Payment Protection Guarantee

We want HostJane to be a safe and reliable platform for work. To ensure that the marketplace upholds its integrity, we make a promise to all buyers:

As part of 2.1.2 of our Marketplace terms, you will receive your full money-back paid on a Service less the non-refundable Handling Fee:

If Seller fails to send you a work delivery within the time they said they would on their listing page;
If what the Seller sends you is unacceptable or poor quality

We take our Purchase Protection policy seriously to ensure it is not abused by anyone.

Read the full Marketplace Rules

Securing your account

From October 1, 2024, two-factor authentication (2FA) by email, will be mandatory for all users on HostJane and will not be able to be disabled.

Each time you login, HostJane will send a code to your email to ask you to verify your login device. The code expires in 2 mins, so you will need to have immediate access to your email to receive it.

Verifying your identity

It’s a good idea to verify your identity if you’re a seller, to increase Buyer’s trust in your service.

Sometimes we’ll ask you to verify your identity.

Navigate to Listings Center and click Get verified to begin the process.

To confirm your identity, you’ll need to submit a photo of your government ID.

This could be a driver’s licence, passport, identity card or visa document.

We’ll also ask you to confirm that the person in the Government ID is you by uploading a recent selfie of yourself.

Taking a break

You can only take a break and pause your listings if you do not have any active orders.

To activate break mode, go to the listings center

Click ‘Take a break’ above the listings panel

Choose a reason and number of days you will be away - up to 25 days at a time.

Take a break mode will automatically deactivate after the number of days you set.

All your listings will be paused when take a break mode ends. You will need to manually resume each listing one by one.

Blocking a user

To block a user, either add their username to blocked accounts in settings or block the user via the block link in Messages

A Blocked user cannot:

Send you messages on HostJane
Send you tips
Purchase your services

How do I close or delete my account?

Navigate to Settings > Close account and complete the on-screen instructions.

For audit and legal reasons, there is a 30-day waiting period before your account and data is destroyed as per HostJane’s privacy policy.

During the 30-day waiting period:

Any listings you created will be unavailable
Your conversations will be inaccessible to users you’ve chatted to
Your username will not be searchable

After the 30-day waiting period, your account (and any listings) will be permanently removed from the site and cannot be restored.

New accounts cannot use your deleted username.

How does HostJane appear on my statement

HostJane will appear as HOSTJANE or HOSTJANE.COM on your bank or credit card statement.

Site currency

Unless otherwise stated, all prices, payments and payouts on HostJane are in U.S. dollars.

Bitcoin / Crypto-currency policy

HostJane does not support payments or payouts in crypto or bitcoin.

How do refunds work?

If you’ve been refunded by a Seller, the funds will be available as cleared funds in your account. Your HostJane balance will show these funds.

You can withdraw your funds at any time. Withdrawal methods depend on your location. Login to your Account > Settings > Payouts to view available payout methods in your country together with timing and requirements for payouts.

Handling fees are not refundable.

Report copyright infringements

Please contact us or submit a DMCA takedown request as provided in section #2 of the Acceptable Use Policy concerning copyright violation.

Any filed notice of infringement must be sent to copyright at hostjane dot com and contain the following elements:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted words at a single site are covered by a single notification, a representative list of such works at that site;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit HostJane to locate the material;
Information reasonably sufficient to permit HostJane to contact You, such as an address, telephone number, and, if available, an email address;
A statement that You have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner’s agent, or the law;
A statement that the information in the notification is accurate, and under penalty of perjury that You are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Anti-bullying policy

Under section 19 of the Acceptable Use Policy, HostJane strives to be a safe environment.

We do not tolerate any form of discrimination, abuse or bullying anywhere on the Site.

Please contact us if you are experiencing these problems or report the user so we can investigate directly.