Answers for common issues

Note: HostJane sells Amazon EC2 servers that we manage for people, not domain names. DNS propagation issues and problems with A-Records are often best addressed at your domain registrar. For all server-related issues, we may have answered your question below.

5 Minute Read

  1. I haven’t got my IP or server email yet?
  2. Why is the SSL certificate showing as unsecure?
  3. Why is SSH not working on my server?
  4. How do I access phpMyAdmin on my server?

I haven’t got my IP or server email yet?

If you paid for a managed cPanel or Plesk Amazon EC2 server, it takes up to 50 minutes for cPanel and Plesk, and up to 40 mins for DirectAdmin, to finish installing on any new server. Your virtual machine is configured to send you the IP address and login credentials after installation is complete.

If you paid for a linux VPS, WordPress virtual machine, linux cloud or windows server and have not received your server email after 20 mins, please contact us without delay.

Why is the SSL certificate showing as unsecure?

Bear in mind DNS propagation can take a lot longer in some global regions, and it may take more time.

This is also the case if you have updated A-records recently on the same domain, there can be a resulting DNS cache issue. After waiting at least 30 mins, test your SSL certificate using Qualys SSL Lab Test and SSL Shopper.

If you are still seeing an issue after 30 mins or your SSL test results fail to clear, please contact us without delay.

Why is SSH not working on my server?

If you have verified the IP address and your keys are correct, and you have not set up or changed any of the ports on your server’s firewall, please contact us without delay.

How do I access phpMyAdmin on my server?

We use Bitnami packages which pre-installs phpMyAdmin on most AWS EC2 instances including WordPress servers, at the URL, {your_server_IP}/phpmyadmin

For security reasons, this URL is only accessible using localhost (127.0.0.1) as the hostname.

To access it from a remote system, you must create an SSH tunnel that routes requests to the Web server from 127.0.0.1.

This implies that you must be able to connect to your server over SSH in order to access these applications remotely.

Here is a video on how to do this: https://www.youtube.com/watch?v=9VdcQLDmYII

Here is a full tutorial from Bitnami: https://docs.bitnami.com/aws/apps/wordpress/get-started/access-phpmyadmin/

In Windows, you can configure Putty or the SSH client you have to redirect all the request to a specific port (the 8888 one for example) in your machine to the 80 port of the remote machine.

For Unix systems, you can use this command to create the SSH tunnel: ssh -N -L 8888:127.0.0.1:80 -i KEYFILE bitnami@SERVER-IP and then use http://localhost:8888/phpmyadmin in the browser.