Every once in a while something will go wrong with an order. That's normal and often the result of a simple misunderstanding or human error. Our disputes team is here to help both buyers and sellers resolve differences and fairly resolve problems.
Both Buyers and Sellers can open a dispute if either party is unsatisfied with the progress or outcome of an Order.
There are 2 ways to open a dispute. The first is to click the Problem with Order link in the left-hand column inside the order you're having issues with.
The second method is to navigate to Dashboard > Disputes, and click the Open Dispute link which will provide a listing of recent orders with their current order status.
When you first open the dispute, a new case is created.