There are 3 stages to the order process on HostJane. In the first stage, Pre-Delivery, a Buyer pays a Seller for their Skill to do a Service—either a regular listing or online lesson—with Payment Protection.
In stage 1, Pre-Delivery, HostJane collects and holds the Buyers funds while the Seller completes and delivers their Service in the time they promised the Buyer.
HostJane operates a Buyer satisfaction guarantee called Payment Protection to ensure the Buyer only pays for Final Work they approve of.
Our goal is to protect both the Buyer and the Seller from any problems.
In stage 2, Delivery, the Buyer and Seller collaborate through Boards and Chat to complete the Buyer's Work, which can be a regular listing for a virtual service, task or action; or an online lesson.
Regular listing: Seller delivers a Work Preview to the Buyer, which is an abridged or watermarked version of the Final Work, or finished code/software on a staging server. Buyer approval is required to release funds to Seller and for Buyer to receive their unabridged or unwatermarked Final Work or code/software transferred to Buyer's server.
Online lesson: Order delivery by the Seller means the lesson happened (on Zoom, Skype or the chosen communication tool) and ended. Buyer approval is required to release funds to the Seller for the lesson and leave student feedback.
In Delivery stage, the Buyer can approve or reject the Work Preview the number of times agreed with the Seller on the Listing page.
If approval cannot be reached after all revisions are exhausted, a dispute can be opened by either party.
If Delivery is satisfactory, the Buyer approves the Work Preview or Online Lesson by releasing the funds held by HostJane to the Seller and by leaving public feedback which the Seller can publicly respond to. Feedback cannot be later edited or removed.
Feedback never includes a copy of the Final Work which is private between the Buyer and Seller. Comments will be published with a flame rating on the Seller's Listing page for their Service under the Job or Lesson title that the Buyer assigned during checkout.
In stage 3, Completion, the Seller must deliver the Final Work within 24 hours to the Buyer or a refund is issued to the Buyer less credit card processing fees and Handling Fee.
In the case of an Online Lesson, the Seller clicks "Work already sent" to complete the Order.
After the Order is completed (and Buyer is happy with delivered Final Work), the Seller's Balance is credited with their net Earnings, which is the cost of the Seller's Listing subtract HostJane's 20% Marketplace Fee.
HostJane's calculator in Create Listing itemizes and forecasts net Earnings and Listing cost for Sellers when they set up a new Service. The following are controlled by each Seller who are independent third-parties to HostJane:
Work performance and quality
Example: Seller sells a Service Listing for $100. HostJane's 20% Marketplace Fee will be $20.
The Seller will receive exactly $80 ($100 - $20 = $80).
All bank and card fees are paid by HostJane. With the Handling Fee of $1.99, the Buyer will pay $101.99 to start the order. HostJane holds the funds until the Seller delivers the order on time and to the Buyer's satisfaction.